Submit every request in the portal. We require all maintenance requests through the resident portal before dispatching our maintenance team. For an emergency request, also call our office at (912) 978-3500.

Emergency maintenance

If any of these happen, submit a request and call the office.

Plumbing: burst lines; clogged sewer line
Exterior: limbs on the roof; roof leaks
HVAC: no heat when it is below 55°F; no A/C when it is above 85°F outside
Electrical: no electricity to major appliances
Appliances: refrigerator not working
Security: break-in or burglary; broken locks; broken window

General maintenance

Most needs fall here. Submit a request in the portal.

Lockout: for the fastest service, call a local locksmith or a roommate — office help may not be as timely as you need
HVAC: it is blowing but not as cold as you would like
Electrical: beeping smoke detector; light-bulb replacement (tenant provides bulbs)
Plumbing: toilet will not flush; no hot water; sink will not drain

These lists are a general reference. Maintenance fees may apply if damage is found to be due to tenant negligence. Tenants are responsible for light-bulb replacement for the duration of their stay.